Company Policies

Once you confirm the package and dates of arrival, please inform our sales team We check hotel availability and would inform you if any of the hotels selected is not available and will be giving other options with the cost difference. Once booking is completed you will receive Intimation from our Sales Team. Hotel vouchers will be released on receipt of complete package amount. Cab details will be forwarded through SMS one day prior to arrival. Cancellation will be applicable and will be worked out as per the cancellation policy of each property selected.

Confirmation of Properties, Cabs and any other services are subject to the availability. Confirmation of the Packages is subject to receipt of 100% payment before arrival. 50% of the Tour Value to be paid in advance for Tour confirmation and balance to be paid on or before the cut-off date which will be based on properties selected in the quote. Sometimes, properties may ask for full payment in advance for confirmation, which we have to follow accordingly.

Cancellation Policies will be worked out as per the cancellation policies of each property selected in the quote. Cancellation within 10 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation or Non-Utilization of the same: 100 % Retention.

Payment Privacy Policy

We value your privacy and are committed to protecting your personal information. This Payment Privacy Policy outlines how we collect, use, store, and protect your payment-related data when you make a purchase or process a transaction on our website.

By using our payment services, you consent to the practices described in this policy.

We collect personal and payment-related information necessary to complete your transactions:

  • Personal Information: This may include your name, billing address, shipping address, email address, and phone number.
  • Payment Information: This includes credit/debit card details, bank account information, and other transaction-related data. Payment details are processed by third-party payment processors and are not stored directly on our website.
  • Other Information: We may collect technical information such as your IP address, browser type, and device information to improve security and ensure smooth processing of your payment.

The information we collect is used for the following purposes:

  • Transaction Processing: To process your payments and ensure successful transaction completion.
  • Customer Support: To respond to inquiries, resolve issues, and provide receipts or transaction details.
  • Fraud Prevention: To detect and prevent fraudulent transactions and safeguard against financial loss.
  • Marketing (if applicable): We may send you promotional emails or offers, but only if you have opted in to receive such communications.

We do not sell or rent your payment information. However, we may share it with trusted third parties in the following cases:

  • Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to handle and securely process your payments. These third parties have their own privacy policies governing their use of your information.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process (e.g., court order, government investigation).
  • Service Providers: We may share information with vendors or service providers to perform tasks related to payment processing, security, or fraud prevention.

We use a variety of industry-standard security measures to protect your payment information, including:

  • Encryption: Your payment details are encrypted during transmission using SSL (Secure Sockets Layer) or similar technology.
  • Payment Compliance: Our third-party payment processors comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure secure handling of your payment data.

We retain your payment information only as long as necessary for the following purposes:

  • To process your transactions and provide customer support.
  • To comply with legal, regulatory, or contractual requirements.

After this period, we will securely delete or anonymize your payment data.

You have the following rights regarding your payment-related data:

  • Access and Correction: You may request access to the personal information we hold about you and ask for any inaccuracies to be corrected.
  • Data Deletion: You may request the deletion of your payment information, where applicable, in accordance with our data retention policy.
  • Marketing Preferences: You can opt out of receiving promotional emails or offers by following the unsubscribe instructions in the emails or by contacting us directly.

We may update this Payment Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests related to this Payment Privacy Policy, please contact us at: 

One Umbrella Tour Planners
10/152, Ground Floor, Elangode, Panoor, Kannur, Kerala, India - 670692

email id: sales@outplanners.in

 

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